Apply for the latest Customer Service Consultant Jobs in Kemble in Customer Services in United Kingdom.
Job Description
Siamo Recruitment are working in partnership with a growing business, that are looking to onboard a Customer Service Consultant to join their Customer Operations department.
You will work with large clients, big brands which are household names, providing support and advising on new, and existing customers supporting them on their journey to ensure retention of their business.
This is a great opportunity for an individual who is a confident communicator across telephone, email, and face to face connections, that is looking to enter a career with structed internal progress and build a lasting profession.
What are the benefits for this role?
Starting salary of £23,000.00
24 days holiday plus bank holidays
Free parking on site
Hybrid working 2 days a week, to ensure a work life balance
A structured progression scheme in place
This Customer Service Consultant position will have the following responsibilities:
Administer a loyalty scheme.
Identifying long standing clients and providing rewards.
Process enquires and action accordingly on internal systems.
Conduct client surveys and questionnaires providing guidance when necessary.
Produce and provide data to line manager for KPI reporting as defined.
Proactively contact clients to educate them about areas of the software they are unaware of/not using to their benefit.
Building rapport with clients and identifying opportunities to increase client retention & supply additional products and services.
Contribute positively to improvement initiatives.
The ideal candidate for this Customer Service Consultant position:
Experience of working in a customer service based role
A naturally confident communicator via telephone and email
Full UK Driving License
Experience of contributing to client satisfaction levels within a team or department.
Exposure logging customer details and updating internal CRM’s
A good knowledge of Microsoft Office, including Outlook, and Excel
Salary: £22000 – £23000/annum
Job type: Permanent, Full Time
Category: Customer Services
City/Town: Chelworth
County: Wiltshire
Country: United Kingdom
Benefits:
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