Apply for the latest Customer Case Handler Jobs in Gloucester, Gloucestershire in Customer Services in United Kingdom.
Job Description
Customer Case Handler
£19,460 moving to £23,700 with progression structure
Gloucester – Mon – Fri 9am-5pm
MULTIPLE VACANCIES!
Are you passionate about supporting customers with their needs?
My client is looking for a motivated individual who has confident telephone manner and excellent communication skills. If problem solving and being proactive is something you pride yourself on, then is this the place for you!
More about you:
* We are looking for individuals with a resilient, adaptable nature. Who can work proactively and be accountable.
* You will be passionate about ensuring the right outcomes for the customer AND the company.
* Have strong attention to detail to gather evidence needed to settle claims in a timely manner.
* Positive attitude with a flexible and resilient approach to change and teamwork.
* Minimum C Grade in Maths and English – or equivalent.
* Computer literate
Main Duties:
* Identify the indicators of fraud and use questioning/investigation techniques.
* Offer a high standard of customer service
* Manage clear communications with our customers and a variety of third parties, both verbal and written communication including letter writing.
* Proactive use of the telephone (outbound calling) to engage with external parties in order to move the claim on.
* Ensure all supporting administrative tasks are completed
* Ensure that claims are handled in the correct technical manner, in accordance with policy cover.
Benefits:
* Full training provided
* A competitive pension
* Generous number of holidays with the option to buy up to 10 additional days
* Annual Salary review
* Discretionary annual bonus based on personal and company performance
* Flexible benefits package (private medical insurance, health and dental plans, free life assurance policy, discounted gym membership, cycle to work scheme as well as discounts with a wide range of retailers)
* Wellbeing activities
For immediate consideration, please send your CV to Alice @ i2i Recruitment today.
We like to speak to every application, but due to the current climate this is not always possible. If you have not heard from us within 5 working days, please assume that you have been unsuccessful in this instance
Salary: £19460 – £23700/annum
Job type: Permanent, Full Time
Category: Customer Services
City/Town: Gloucester
County: Gloucestershire
Country: United Kingdom
Benefits:
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