Service Desk Analyst Interview Questions

Well done for securing an interview for your Service Desk Analyst job application. Is it time to relax and wait for your big day? No, it's not, it's time to prepare and search for Service Desk Analyst interview questions on your favourite search engine.

Service Desk Analyst Interview Questions

• Tell me about yourself.


• Can you follow a procedure?


• Are you honest?


• Why should we employ you?


• When have you taken ownership and followed up at work?


• What is an example of you "doing the right thing" at work?


• What was your experience with SCCM?


• How did you contribute to making the service offered better?


• What is your previous experience and how can working here benefit the role?


• Why should we hire you against everyone else who applied for this position?


• Why were you looking to leave your last position?


• If your in a situation where you don't get along with a colleague, how would you handle this?


• Tell us how to deal with difficult customer


• Tell me a time when you've had to deal with a difficult user and how you've handled it?


• Tell me a time when you've received criticism and what you did to improve on it?


• Give me an example of a problem you faced in a previous role and how you solved it.


• What are your hobbies?


• What are your strengths and weaknesses?


• What experience do you have with Windows Server and Windows 7 operating systems?


• What troubleshooting steps would you go through with a customer who cannot send or receive email via Outlook?


• Describe a time when you have had to work under time pressure?


• How would you apply a group policy to a single user?


• What do you know about the NHS?


• Describe a time when you have had to deal with an unhappy customer?


• How many clients and end users do we provide for?


• Tell me about a time where you have dealt with a difficult situation and how did u overcome it


• Where do you see yourself in 5 years time?


• How to map a printer


• How to view hidden folders


• Why do you think you’re a good fit for this role?


• What does Network Rail's safety vision mean to you?


• Do you have any commitments that you would have to work around to get this job?


• How do you like to be managed?


• How do you organise yourself?


• Describe a time you went above and beyond to give great customer service.


• What do you know about the company?


• How would you deal with a difficult costumer?


• What is your biggest strength?


• What would you bring to the team?


• Have you ever dealt with a difficult customer or team member and how did you resolve that issue?


• How to add an additional Mailbox in Outlook


• What do you know about what the company does and how it was founded?


• Have you had any previous experience with service desk applications such as ServiceNow?


• What are the FSMO roles?


• What was your last job?


• What would you do if someone could not access their emails?
  A customer calls about a computer not switching on, what questions do you ask?


• What changes, if any, have you implemented in previous roles?


• What is the difference between Public and Private IP Addresses


• What are you looking to gain from a position like this?


• Is the Customer always right?


• What three words best describe you?