Service Desk Analyst Interview Questions

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Service Desk Analyst Interview Questions

Service Desk Analyst Interview Questions



  • Tell me about yourself.

  • Can you follow a procedure?

  • Are you honest?

  • Why should we employ you?

  • When have you taken ownership and followed up at work?

  • What is an example of you "doing the right thing" at work?

  • What was your experience with SCCM?

  • How did you contribute to making the service offered better?

  • What is your previous experience and how can working here benefit the role?

  • Why should we hire you against everyone else who applied for this position?

  • Why were you looking to leave your last position?

  • If your in a situation where you don't get along with a colleague, how would you handle this?

  • Tell us how to deal with difficult customer

  • Tell me a time when you've had to deal with a difficult user and how you've handled it?

  • Tell me a time when you've received criticism and what you did to improve on it?

  • Give me an example of a problem you faced in a previous role and how you solved it.

  • What are your hobbies?

  • What are your strengths and weaknesses?

  • What experience do you have with Windows Server and Windows 7 operating systems?

  • What troubleshooting steps would you go through with a customer who cannot send or receive email via Outlook?

  • Describe a time when you have had to work under time pressure?

  • How would you apply a group policy to a single user?

  • What do you know about the NHS?

  • Describe a time when you have had to deal with an unhappy customer?

  • How many clients and end users do we provide for?

  • Tell me about a time where you have dealt with a difficult situation and how did u overcome it

  • Where do you see yourself in 5 years time?

  • How to map a printer

  • How to view hidden folders

  • Why do you think you’re a good fit for this role?

  • What does Network Rail's safety vision mean to you?

  • Do you have any commitments that you would have to work around to get this job?

  • How do you like to be managed?

  • How do you organise yourself?

  • Describe a time you went above and beyond to give great customer service.

  • What do you know about the company?

  • How would you deal with a difficult costumer?

  • What is your biggest strength?

  • What would you bring to the team?

  • Have you ever dealt with a difficult customer or team member and how did you resolve that issue?

  • How to add an additional Mailbox in Outlook

  • What do you know about what the company does and how it was founded?

  • Have you had any previous experience with service desk applications such as ServiceNow?

  • What are the FSMO roles?

  • What was your last job?

  • What would you do if someone could not access their emails?
    A customer calls about a computer not switching on, what questions do you ask?

  • What changes, if any, have you implemented in previous roles?

  • What is the difference between Public and Private IP Addresses

  • What are you looking to gain from a position like this?

  • Is the Customer always right?

  • What three words best describe you?

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