Harrods is one of the UK's best employers with over 5,000 employees. The company aim to keep their employees happy and enthusiastic about their job at Harrods.

Harrods has a great careers website where you can learn more about their careers and apply for the latest job vacancies.

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Company Interview Questions


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Harrods Interview Questions



  • How would you sell a fridge to an eskimo?

  • What do you like about Harrods?

  • What brands do you like?

  • Why do you want to work for us?

  • Describe a time when you made a big mistake.

  • Have you worked in luxury retail before?

  • Why you chose the department?

  • Identify 3 things customers would expect when shopping at Harrods.

  • What is world class service?

  • Drawing on previous experience how would you be able to fulfil duties of this role?

  • Why Harrods?

  • Why do you want to work for Harrods?

  • What is your favourite department?

  • How would you deal with a junior team member that was under performing?

  • How many stores does Harrods have?


Harrods Interview

  • Do you have any retail experience?

  • If offered a different role within Harrods in the future, would you consider changing roles?

  • If you had £1000 at Harrods what would you spend it on?

  • Where do you see yourself in 5 years time?

  • Describe a time you have had an issue with someone - or they you - and how you delay with it.

  • What is the most difficult customer you have dealt with?

  • How would you implement strategy to ensure coverage?

  • If you had a magic wand, what would you change about yourself?

  • How would your friends describe you?

  • How do you see you in the next ten years?

  • Give me a time where you went far beyond what is necessary to satisfy a customer?

  • What complimentary item would you want from Harrods and why?

  • What is your strength and weakness?


Typical Interview Questions



Harrods Job Interviews

  • How do you imagine your working day would be?

  • Describe your working process when assigned a particular task.

  • Why do you want to work for Harrods?

  • How to multitask when you need to do A, B, AND C.

  • What does teamwork mean to you

  • What department would you like to work in

  • Where do you see yourself in 5 years

  • What do you prefer to work on, print or digital design?

  • Why do we want to work for Harrods

  • How would you help a disabled customer in the shop

  • How long have you worked in retail

  • Come up with one product or service for Harrods and present that to the rest of the group.

  • Name a time where you’ve shown the 5 values of Harrods

  • What skills do you bring to Harrods

  • What was a challenging situation you faced at work and how did you resolve it?

  • Tell about the situation when you only have a short time but provide excellent customer service?

  • Do you think all customers should be treated fair?

  • Do you think we should treat everyone the same way?

  • What do you do if a customer complains?

  • A situation when a customer is desperately for an item but it's only one left and it's broken. What will you do?

  • How would you deal with a difficult customer?

  • Out of the 5 values, which one is the most important and why?

  • Why are you suitable for the role?

  • Use 5 words that best describe your strength that makes you a perfect fit for this role.

  • How do you deal with a difficult colleague?

  • How do you prioritise your tasks?

  • Describe a time when a customer was being difficult & how did you resolve it?

  • Tell us about your experience

  • What is unique about yourself?

  • Tell us a time when you had a limited amount of time yet you gave excellent customer service

  • How would you ensure you provide great customer service during busy times?

  • What type of roles did you perform in your previous job?