Harrods Interview Questions and Answers

Harrods is one of the UK's best employers with over 5,000 employees. The company aim to keep their employees happy and enthusiastic about their job at Harrods.

Harrods has a great careers website where you can learn more about their careers and apply for the latest job vacancies.

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Company Interview Questions


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Harrods Interview Questions



  • How would you sell a fridge to an eskimo?

  • What do you like about Harrods?

  • What brands do you like?

  • Why do you want to work for us?

  • Describe a time when you made a big mistake.

  • Have you worked in luxury retail before?

  • Why you chose the department?

  • Identify 3 things customers would expect when shopping at Harrods.

  • What is world class service?

  • Drawing on previous experience how would you be able to fulfil duties of this role?

  • Why Harrods?

  • Why do you want to work for Harrods?

  • What is your favourite department?

  • How would you deal with a junior team member that was under performing?

  • How many stores does Harrods have?


Harrods Interview

  • Do you have any retail experience?

  • If offered a different role within Harrods in the future, would you consider changing roles?

  • If you had £1000 at Harrods what would you spend it on?

  • Where do you see yourself in 5 years time?

  • Describe a time you have had an issue with someone - or they you - and how you delay with it.

  • What is the most difficult customer you have dealt with?

  • How would you implement strategy to ensure coverage?

  • If you had a magic wand, what would you change about yourself?

  • How would your friends describe you?

  • How do you see you in the next ten years?

  • Give me a time where you went far beyond what is necessary to satisfy a customer?

  • What complimentary item would you want from Harrods and why?

  • What is your strength and weakness?


Typical Interview Questions



Harrods Job Interviews

  • How do you imagine your working day would be?

  • Describe your working process when assigned a particular task.

  • Why do you want to work for Harrods?

  • How to multitask when you need to do A, B, AND C.

  • What does teamwork mean to you

  • What department would you like to work in

  • Where do you see yourself in 5 years

  • What do you prefer to work on, print or digital design?

  • Why do we want to work for Harrods

  • How would you help a disabled customer in the shop

  • How long have you worked in retail

  • Come up with one product or service for Harrods and present that to the rest of the group.

  • Name a time where you’ve shown the 5 values of Harrods

  • What skills do you bring to Harrods

  • What was a challenging situation you faced at work and how did you resolve it?

  • Tell about the situation when you only have a short time but provide excellent customer service?

  • Do you think all customers should be treated fair?

  • Do you think we should treat everyone the same way?

  • What do you do if a customer complains?

  • A situation when a customer is desperately for an item but it's only one left and it's broken. What will you do?

  • How would you deal with a difficult customer?

  • Out of the 5 values, which one is the most important and why?

  • Why are you suitable for the role?

  • Use 5 words that best describe your strength that makes you a perfect fit for this role.

  • How do you deal with a difficult colleague?

  • How do you prioritise your tasks?

  • Describe a time when a customer was being difficult & how did you resolve it?

  • Tell us about your experience

  • What is unique about yourself?

  • Tell us a time when you had a limited amount of time yet you gave excellent customer service

  • How would you ensure you provide great customer service during busy times?

  • What type of roles did you perform in your previous job?

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